1. Acceptance of Terms

By accessing or using Shi Silk’s website and services, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our services.

2. About Shi Silk

Shi Silk is a premium home textile manufacturer located in Nanxun, Huzhou, specializing in sustainable silk, bamboo, and linen bedding solutions. We provide B2B manufacturing services to businesses worldwide.

3. Services

Our Services Include:

• Premium textile manufacturing
• Custom bedding design and production
• Sustainable fabric solutions
• Quality assurance and certification
• Global shipping and logistics support

4. Ordering and Payment

Order Process:

• All orders are subject to confirmation and acceptance
• Prices are quoted based on specifications, quantities, and delivery requirements
• Payment terms will be specified in individual contracts
• We reserve the right to refuse or cancel orders

Pricing and Payment:

• Prices may vary based on materials, customization, and order volume
• Payment terms are typically net 30 days unless otherwise agreed
• Late payment may incur additional charges
• All prices are exclusive of taxes and shipping costs

5. Product Specifications and Quality

• All products meet OEKO-TEX Standard 100 certification requirements
• Specifications will be confirmed before production begins
• Quality control measures are implemented throughout manufacturing
• Any defects or non-conformities must be reported within 30 days of delivery

6. Delivery and Shipping

• Delivery times are estimates and may vary based on production requirements
• Risk of loss transfers upon shipment from our facility
• International shipping may be subject to customs delays and duties
• Claims for shipping damage must be reported immediately upon receipt

7. Returns and Refunds

• Custom-manufactured products are generally non-returnable
• Defective products may be returned or replaced at our discretion
• Return authorization must be obtained before shipping items back
• Customers are responsible for return shipping costs unless products are defective

8. Intellectual Property

• All designs, trademarks, and proprietary information remain our property
• Customers may not reproduce or distribute our proprietary designs
• We respect customer’s intellectual property and confidential information
• Any custom designs created jointly will be subject to separate agreements

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the cost of the products supplied
• We are not liable for indirect, consequential, or incidental damages
• We do not warrant products for any specific purpose beyond normal textile use
• Our total liability shall not exceed the amount paid for the specific order

10. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or supply chain disruptions.

11. Governing Law

These terms are governed by the laws of the People’s Republic of China. Any disputes will be resolved through arbitration in Huzhou, China.

12. Contact Information

For questions about these terms, contact us at:

• Email: [Insert Email]
• Phone: [Insert Phone Number]
• Address: Nanxun, Huzhou, China